System Support Specialist – Major #2723

Certificate Program Map
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The program map below represents an efficient and effective course taking sequence for this program. Individual circumstances might require some changes to this path. It is always recommended that you meet with your pathway counselor to develop a personalized educational plan.


This option is designed to meet the training needs for qualified entry-level systems support personnel.

Upon completion of the program, students will:
  1. 1. Given a software or hardware problem, configure, troubleshoot, and repair the computer.
Effective Term: 2023 Fall Semester

Term 1

4 units

CIT 15 Recommended for program prerequisite, CIT 45

CIT 48B
A+ and Security Principles

4 units
Effective Term: 2023 Fall Semester
This course is intended to cover skills for personal computer software and hardware support. The students will look at server software and hardware support: installation, configuration, diagnosing and troubleshooting system software, basic networking, memory management, server principles and configuration, and network security. The students will be introduced to network security, legal, ethical, and professional security issues, and risk management. (A, CSU)
Course Details:
  1. Advisory: ENGL 1A
  2. Advisory: CIT 15
    1. CSU Transfer

      Term 2

      7 units

      CIT 40
      Computer Operating Systems

      4 units
      Effective Term: 2023 Fall Semester
      This course is designed to look at the principles of computer operating systems. The students will survey and compare both the graphical user interface and the command line interface using various operating systems such as Microsoft Windows and Linux. (A, CSU, UC)
      Course Details:
      1. Prerequisite: CIT 12
      2. Prerequisite: CIT 15
        1. CSU Transfer

          CIT 45
          Data Communications

          3 units
          Effective Term: 2025 Fall Semester
          This course introduces the architecture, structure, functions, components, and models of the Internet and other computer networks. The principles and structure of IP (Internet Protocol) addressing and the fundamentals of Ethernet concepts, media, and operations are introduced to provide a foundation for further study of computer networks. It uses the OSI (Open Systems Interconnection) and TCP (Transmission Control Protocol) layered models to examine the nature and roles of protocols and services at the application, network, data link, and physical layers. (A, CSU)

          Term 3

          4 units

          CIT 50
          Server Administration

          4 units
          Effective Term: 2023 Fall Semester
          This course is designed to familiarize the student with the implementation and support of a computer network infrastructure. The topics will include installing, configuring, and supporting the fundamentals of Windows and Linux servers. (A, CSU)
          Course Details:
          1. Prerequisite: CIT 45
          2. Advisory: CIT 15
          3. Advisory: CIT 48B
          4. Advisory: ENGL 1A
            1. CSU Transfer
              Total: 15 units